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Technical Support

Video & Documents Below

Call 1-800-833-4411 to get direct to Greenlite support.

Greenlite is supported by one of the leading service teams in the industry. Vendnet, the service & parts support arm of The Wittern Group, is ready to assist you with your Greenlite solution.

Before calling please take a moment to review the helpful videos and documents below that answer the common questions on setup and use of hardware and web-ware. Vendnet, the service & parts support arm of The Wittern Group, is ready to assist you with your Greenlite solution.

Hardware Installation Videos

Greenlite Hardware Installation – Card Reader Part 1 of 3
Greenlite Hardware Installation – Card Reader Part 1 of 3

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Greenlite Hardware Installation - Antenna Installation Part 2 of 3
Greenlite Hardware Installation – Antenna Installation Part 2 of 3

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Greenlite Hardware Installation - Harness and Telemetry Box Installation Part 3 of 3
Greenlite Hardware Installation – Harness and Telemetry Box Installation Part 3 of 3

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Greenlite Troubleshooting Card Reader
Greenlite Troubleshooting Card Reader

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Web-Aware Instructional Videos

Greenlite Online Sign up
Greenlite Online Sign up

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Greenlite: Item Set Up
Greenlite: Item Set Up

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Greenlite: Editing Planogram
Greenlite: Editing Planogram

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Greenlite: Machine Sales
Greenlite: Machine Sales

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Greenlite: Inventory Alerts
Greenlite: Inventory Alerts

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Greenlite: Machine Scheduling
Greenlite: Machine Scheduling

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Greenlite: Machine Alerts
Greenlite: Machine Alerts

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Greenlite: Bill & Coin Alerts
Greenlite: Bill & Coin Alerts

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Greenlite: Customers and Locations
Greenlite: Customers and Locations

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Greenlite: Cashless Sales Analysis
Greenlite: Cashless Sales Analysis

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Greenlite: Report Writing
Greenlite: Report Writing

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Greenlite: Features Controls
Greenlite: Features Controls

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Greenlite: Report Writing
Greenlite: Report Writing

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Greenlite: Quick Pick
Greenlite: Quick Pick

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Greenlite: Cash Input & Cash History
Greenlite: Cash Input & Cash History

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Greenlite: Reports & Advanced Features
Greenlite: Reports & Advanced Features

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Greenlite: Cashless Payouts & Transactions
Greenlite: Cashless Payouts & Transactions

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Greenlite: Cashless Advanced Troubleshooting
Greenlite: Cashless Advanced Troubleshooting

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Making the Most of Greenlite – Best Business Practices
Making the Most of Greenlite – Best Business Practices

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Antenna Installation for Factory Equipped Greenlite Machines
Antenna Installation for Factory Equipped Greenlite Machines

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Greenlite Telemetry Device Installation
Greenlite Telemetry Device Installation

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Greenlite Device Setup - LED Explanation
Greenlite Device Setup – LED Explanation

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Downloadable Instructions & Guides

Antenna Mounting Guide

Antenna Mounting Guide

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Troubleshooting Guide

Troubleshooting Guide

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Installation Worksheet

Installation Worksheet

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Quick Reference Step by Step Guide

Quick Reference Step by Step Guide

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In-Field Hardware Setup Guide

In-Field Hardware Setup Guide

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Greenlite Application Guide

Greenlite Application Guide

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Greenlite Application Guide (BEP)

Greenlite Application Guide (BEP)

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Support Hours

We’re available Monday through Friday 8:00am to 5:00pm Central Standard Time (CST).

Phone Support Phone Support

Call 1-800-833-4411 to get direct to Vendnet support.
When connected, tell your service representative you would like assistance for your Greenlite solution.

Please have the following information ready to assist your service representative:

  • Your company name
  • Your name
  • Your cell phone number
  • The Greenlite serial number located on the front of the Greenlite Telemetry Device (if appropriate)
  • The make, model and serial number of the vending machine the Greenlite solution is installed in (if appropriate)

Parts Support Parts Support

Should you need to purchase optional parts or extra Greenlite Telemetry Devices & Readers for field installations please call us so we may help you get up and running quickly for your model vending machine.

Greenlite Optional Parts Greenlite Optional Parts

The following options are available for your Greenlite solution. Please call us so we can help you with the correct parts for your specific machine.

  • Door Switch & Brackets: For alerts when door is opened outside of normal hours.
  • Temperature Sensor: For alerts for temperatures outside set range.
  • Extension Cables: For unique routing or mounting locations.
  • Antenna Mounting Bolt Extensions: Facilitates mounting antenna on areas of machine with thick internal bracing.

Vending Machine Controller Firmware Support Vending Machine Controller Firmware Support

Field installations on certain machines may require updating of the vending machine controller software, EPROM or need DEX fie reduction. If you need help please call 1-800-833-4411 with machine model number and type so we can assist you with appropriate updates.

Return Merchandise Authorizations (RMAs) Return Merchandise Authorizations (RMAs)

Greenlite devices are extremely reliable, which means that the vast majority of “my device is broken” complaints turn out to be problems with the vending machine itself, its configuration, or its peripherals. We’re happy to help you diagnose the root cause of the problems you’re seeing, even if the root cause turns out to be the machine and not the Greenlite device.

RMAs are used to replace non-working hardware. Before returning a device, you or a your technician should call Vendnet while in front of the machine where the problem is occurring. One of our agents will walk you or your tech through a series of troubleshooting steps. Then, if all tests have been exhausted and the device or other hardware is still not working as expected, you will be issued an RMA number you can use to return the device for a replacement.

Click HERE to Sign-Up Now Online or Call (888) 836-3638

VendNet, Vending Machines  Supplies & Parts, Clive, IA